Compared to last year, same-day delivery was up 400%, and we nearly doubled the percent of products delivered within one day.
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We continue to be an industry leader in fast and convenient product fulfillment for our customers.ĭuring the third quarter, we reached our fastest small product delivery times ever.
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Our app saw a 19% increase in unique visitors versus last year, and phone and chat sales continued to climb versus last year and two years ago. Online sales were 31% of domestic revenue compared to 16% in Q3 of fiscal '20, growing by more than $2 billion during that time. From a sales channel perspective, results were similar to last quarter.Ĭustomers are returning to stores, and they are also choosing to interact with us digitally and via phone and chat at much higher rates than pre-pandemic. When compared to two years ago, we still saw a less promotional environment during Q3. As expected, we did experience a more promotional environment for many of our products when compared to last year. We have varying degrees of inventory and supply chain challenges every holiday season, and this year will be no different.īut we entered Q4 with 15% more inventory year over year and feel confident in our ability to serve our customers throughout the holiday. In addition, through our close partnerships with our product vendors, we have a great deal of visibility into and can influence the status of product in the supply chain process. We have deep, long-standing relationships with our transportation and logistics vendors, and they have been incredibly supportive as we navigate. Our merchant demand planning and supply chain teams made strategic sourcing and inventory decisions early in the year to set us up well heading into holiday.Īnd we are resourcefully adapting to the constantly evolving environment with actions like pulling up product flow, adjusting store assortment based on availability, and acquiring additional alternative transportation. While we have faced and continue to face supply chain challenges, including delays and higher costs, we are proactively navigating a situation that we have been dealing with for several quarters, as our industry has been facing disruptions and supply constraints since early in the pandemic. Similar to last quarter, however, we do not believe this materially limited our overall sales growth. We have pockets of constraints in areas like appliances, gaming, and mobile phones.
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Product availability continued to improve throughout quarter. From a merchandising perspective, the biggest contributors to our comparable sales growth in the quarter were appliances, home theater, and mobile phones. And Domestic comparable sales growth was up 2% on top of 23% last year. We continue to capitalize on strong customer demand as more people sustainably work, entertain, cook, and connect at home.